Advice
Frequently asked questions.
Browse answers for architects, specifiers and homeowners, covering technical coordination, products, project delivery, finishes, security and visits.
33 answers for architects, specifiers and homeowners in one place.
Professional
For architects and specifiers.
Technical information for design, compliance, coordination and delivery.
Technical Information & Drawings
Do you provide technical drawings such as PDFs and DWGs?
We provide a comprehensive set of technical documentation, including PDFs and DWG files, to support coordination, detailing, and approvals at every stage of the project.
Can I access your design team?
Our in-house design team works closely with you throughout the project. From concept to completion. Ensuring design intent is maintained and technical details are fully resolved.
Do you carry out pre-installation surveys?
We conduct detailed pre-installation surveys to verify all dimensions, tolerances, and site conditions before manufacture begins.
Do you require architectural drawings to provide a quote?
Architectural drawings are preferred to fully understand the project. However, outline dimensions or early-stage information are sufficient for initial budgeting. Final measurements are always confirmed on site during survey.
Compliance & Certification
Do your systems comply with UK Building Regulations?
All systems are designed and tested to meet current UK Building Regulations, covering structural performance, thermal efficiency, and safety.
What thermal performance can be achieved?
Our glazing systems achieve U-values of up to 1.3 W/m²K, depending on specification and configuration.
Do you provide VESTING certificates?
VESTING certification can be provided where required to support compliance and approvals.
Ventilation
Do I need trickle vents?
This depends on the building’s overall ventilation strategy. Where background ventilation is required to meet regulations, trickle vents may be necessary.
What trickle vent options are available?
Trickle vents are available in black and white finishes, with concealed options also available to minimise visual impact and maintain clean sightlines.
Design & Engineering
How do you handle structural integration?
We collaborate closely with architects, structural engineers, and contractors from the outset. Survey data is used to develop precise, site-specific technical drawings that ensure seamless integration and efficient installation.
What makes your glazing systems suitable for high-end residential projects?
Our systems are engineered with a focus on precision, performance, and minimal aesthetics:
- Minimum specification of 10mm toughened glass
- Refined, minimal sightlines
- Bespoke solutions tailored to each project
- Full end-to-end delivery managed in-house
- No reliance on external installation contractors
Products & Materials
Do you manufacture steel frames?
A dedicated steel pivot door system is available. All other glazing systems are manufactured from premium-grade aluminium.
Do you provide integrated blinds?
Integrated blind systems are not part of our offering.
Do you offer solar control glazing?
Solar control coatings such as SN70 can be specified to reduce solar gain while maintaining high levels of natural light and clarity.
Project Delivery
Do you supply and install across the UK?
A full supply and installation service is offered nationwide, including Ireland and surrounding regions.
Is survey, design, and installation included?
The service is fully comprehensive. From initial survey and technical design through to manufacture and installation.
Do you use subcontractors?
All installation works are carried out by our own in-house team, ensuring consistent quality, accountability, and attention to detail.
Where are your products manufactured?
All products are designed, engineered, and manufactured in-house at our West London facility (W3 0BE).
Access & Installation
What happens if crane access is required?
Access requirements, including crane or specialist lifting equipment, are assessed during the survey stage to ensure a smooth and efficient installation.
Are crane costs included?
Crane costs depend on site conditions, access, parking suspensions, and local authority requirements. These are evaluated on a project-by-project basis and confirmed following survey.
Warranty & Experience
What warranty do you offer?
A 10-year warranty is provided across our glazing systems, offering long-term assurance on quality and performance.
Residential
For homeowners.
Practical answers about finishes, security, warranties, product choices and visits.
Ask another questionColours and Finishes
What colours are available for your products?
We offer the full RAL Classic colour range (216 colours), giving you complete flexibility to match your design vision. Whether you’re looking for bold contemporary tones or subtle architectural finishes, we can accommodate your requirements.
Do you offer anodised finishes?
Anodised finishes are available on request. Please speak to our team to discuss options and suitability for your project.
Locks & Security
What locking options are available, and can they be colour matched?
Our doors are fitted with high-quality locking systems, including bottom locks (non-PAS 24) and PAS 24-rated side locks.
While the lock barrels are not colour matched, the escutcheons (visible lock surrounds) can be finished to match your frame colour for a seamless look.
What security rating do your doors have?
Our systems can be configured with PAS 24-rated side locks, providing enhanced security for residential applications.
What security certification do you offer?
We offer systems that comply with PAS 24, a recognised UK standard for enhanced security performance.
Warranties
Are your warranties transferable?
Our warranties are property-based rather than person-based, meaning they remain valid if ownership of the property change
Showroom & Visits
Can I view your products in a showroom?
We offer a virtual showroom experience, which can be arranged through your sales contact.
Can I visit in person?
Yes, visits can be arranged by appointment at our showroom at 333A Western Avenue, London, W3 0BE
Process & Lead Times
What are your typical lead times?
Our process is carefully structured to ensure precision and quality:
- Survey Stage:
Approximately 1 week to carry out a site survey, provided the site is fully prepared. We’ll supply clear guidelines in advance.
- Design & Drawing Stage:
Around 2 weeks (or up to 3 weeks for more complex projects such as glass boxes) from survey completion and receipt of all required technical details.
- Manufacture & Installation:
Approximately 8 weeks from final approval of drawings, with installation scheduled shortly after.
Your project timeline will always be confirmed by your sales contact based on scope and complexity.
Product Choices
Do you offer bi-fold doors?
We specialise in premium glazing systems that prioritise longevity and performance.
Bi-fold doors typically require more maintenance due to their multiple moving parts and top-hung weight distribution. For this reason, we focus on alternative systems that offer cleaner aesthetics, smoother operation, and reduced long-term maintenance.
General
Will you liaise with my architect or builder?
Absolutely. We regularly collaborate with architects, builders, and project teams to ensure your design is delivered exactly as intended.
What areas do you cover?
We operate across the whole of the United Kingdom.
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